Diversity in the Hospitality Industry

Question: Discuss about the Diversity in the Hospitality Industry. Answer: Introduction The hospitality and tourism industry attracts different workforce and yet even the management level still have issues of equality. Diversity is related to people and groups who have different social economic backgrounds and physical potentials who participate in different countries. Hospitality and tourism brings forth an opportunity to understand new cultural experiences for the staff and also the clients who are tourists. Its very crucial for the employees to understand and accept the various cultures to enhance their interactions with tourists since they come from all kinds of ages, races, religion, culture, creeds, and even color. It is important to note, workplace diversity not only eases the understanding of cultures, economic, and social perspectives but makes sure that services are delivered to the clients satisfaction by providing great communication skills. Role of Diversity in hospitality Industry. According to research, people of all ages, gender, races just but to mention a few, all experience some diversity in the hospitality industry. When talking about experiencing the difference in the hospitality industry this means it will affect both the guests and the employees. Role of diversity in the hospitality industry helps in creating a new working environments and good conditions for the employees and the guests. In addition, it is easy for people from the same job sections to interact to know more about their roles. Secondly, it is noted that role of diversity in hospitality industry aids socials organizations that leads to growth of the tourist industry (Enzy,2009). The tourists find the hospitality industry to be well developed and its facilities are advanced. Role of diversity increases equal employment in a way that everyone is able to know, understand their role and put into practice everything learned from the others that are professionals. Future Trends they Can Oversee Hospitality industry, have developed and still developing in a very drastic way. According to research, future trends that this industry will be more developed than the current. For instance, the hospitality industries will start a program that an individual has to book in advance either by phone call or online. In addition, they will also start another program. An individual has to pay some fee monthly and the hospitality industry would plan the business meeting inclusive of pleasure and many others offers. (Lashley, 2014) Furtherly, they would also plan family vacations inclusive of a trip advisor. The trip advisor is there until their vacation is over to guide, advise and educate them. Hospitality industry will also have online delivery to the people that have paid their monthly fee (Raid, 2010). They will deliver the online bought goods on the specified time and place as requested by the customers. Benefits and Problems of a Diverse Work Place. It is important to note that for an industry to be successful it must be willing to accept diversity and understand the benefits that come along with it. To start with there are many benefits that come along with diversity in a hospitality industry. Increased adaptability is the first benefit this aids in getting solutions related to services (Nickson, 2010). Variety of view points is the other benefit, this is where the workforce creates a good bridge by communication and they provide a better idea to improve on their industry. On the hand challenges are normal for an industry to be successful. Communication is the first problem a lot of industries face, language barriers should be avoided for a diversity events to take place (Hales, 2013). An industry has to offer random products not one product for a long period of time, the problem with hospitality industry is the resistance to change. Some employees resist change because they think they will loose their job or there would be a change that would affect them directly. Importance of Diversity in General To begin with diversity is important in all work places because of the different cultures, races, and different races. So as to cooperate and help each other one must learn about the different cultures and races and understand them. For example, in a country there are different ethnic groups and they all have different cultures for there to be an understanding there must be a bridge that brings the ethnic groups together and that is respect (Siguar, 2011). With respect comes collaboration and support. On the same blood, diversity is important for workers because it is noticeable and it aids in building a good reputation for the industry. This leads to growth of the industry, increase in profits and the workers are noticed and there will be opportunities for them. Moreover, diversity makes a person to grow acceptance. By this an individual will not discriminate or hate on another culture or race. One will interact and learn new things from the different people, know their interests and know more about them. Methods of diversity used in the past compared with methods currently used In the past methods of dealing with diversity are totally different with the methods currently used and the ones that will be used in the future. Take for one, in the past setting up working lunch or dinner was rarely used. Currently working coffee break, working lunch and working dinner are practiced by a lot of the business (OConner, 2012). This includes pleasure and work at the same time. This creates friendship which is important between workmates. In conclusion there are a lot of traditions and they all have different taboos. In the past, they would consider that like the Muslims they would be allowed to take Some time off To do what their religion requires them to do. Unlike the current method of dealing with diversity every religion is treated equally in everything (Perdue, 2015). There is no time one is allowed to do what the others are not doing. In the future it is not clear whether this will carry on or it will change as time goes on. References Enzy, A,( 2009), Hospitality Strategic, New York: Kluwer AcademicLashley, C, (2014), Hospitality: A Social lens: Management concepts and Cases, London: GMB Publishers Reid, D, (2010), Hospitality Marketing agency, Boston: Addison Wesley. Nickson, D, (2010), Human Resource Management for the Hospitality and Tourism Industry, Ohio: West Legal Studies Press. Hales, J, (2013), Accounting and Financial Analysis in The Hospitality Industry, New York: AMACOM Siguar, J, (2011), Hospitality Sales: Selling Smarter London: Harlow Pearson Education OConner, P (2012), using computers in hospitality, London: Sunny Press Perdue, R (2015), Consumer Physiology Of Tourism, Hospitality And Leisure New York: Weil Press